9th Floor, Godrej One, Pirojshanagar, Eastern Express Highway, Vikhroli (E), Mumbai, Maharashtra, 400079
Mon - Sun: 9:00 AM to 6:00 PM
Except National Holidays
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Get Support
For Investor Query
Name of authorized person
Ms. Chunni Singh
Ms. Shilpa Katare
Any customer having grievance/complaint/feedback with respect to the product and services offered by the Company may write to the Company’s Customer Service Department through any of the following channels:
The Company shall ensure timely redressal of complaints of all customers including physically/visually challenged customers.
The GRM will also deal with the issues relating to services provided by the outsourced agency.
Level I |
Call us on 022-68815555 (From Monday to Sunday, 9:00 AM to 6:00 PM) or Email to customercare@godrejcapital.com | Visit the website-www.godrejcapital.com Write a letter addressed to: Customer service Team, Godrej Housing Finance, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India |
Level II |
If you have not received a satisfactory response for your grievance within 7 working days, please reach out to Grievance Redressal officer Nalin Jain | nodalofficer@godrejhf.com | +918657764527 Godrej Housing Finance, 9th Floor, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India |
Level III NHB(In case delayed or no response) |
In case your grievance is not addressed within one month of registering with us or are dissatisfied with the response received, you may approach the National Housing Bank at the address given below. Complaint Redressal Cell of NHB Online mode: https://grids.nhbonline.org.in OR to NHB at the following address: The Complaint Redressal Cell Department of Regulation & Supervision National Housing Bank, 4th Floor, Core 5 A, India Habitat Centre Lodhi Road, New Delhi–110 003 |
Complaints pertaining to Insurance – Corporate Agency |
Grievance Redressal Cell of the Insurance Regulatory and Development Authority of India General Manager Insurance Regulatory and Development Authority of India (IRDAI) Policyholder’s protection & Grievance Redressal Department – Grievance Redressal Cell. Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032. Email: complaints@irdai.gov.in Bima Bharosa system - IRDAI Portal at https://bimabharosa.irdai.gov.in/ Contact : Toll Free No. 155255 or 1800 4254 732. |
* - For accurate and timely resolution, customers are requested to provide all the necessary details like the Customer Information Number (CIF), Loan Account Number (LAN), details of the feedback, suggestions, complaint and valid contact Information including phone number & e-mail ID while first contacting with the Company.
Click here to view form in: Marathi, Hindi, Kannada, Telugu, Tamil, Gujarati, Punjabi
Any customer having grievance/complaint/feedback with respect to the product and services offered by the Company may write to the Company’s Customer Service Department through any of the following channels:
The Company shall ensure timely redressal of complaints of all customers including physically/visually challenged customers.
The GRM will also deal with the issues relating to services provided by the outsourced agency.
Level I |
Call us on 022-68815555 or Email to customercare@godrejcapital.com (From Monday to Sunday, 9:00 AM to 6:00 PM) Visit the website- www.godrejcapital.com Write a letter addressed to : Customer service Team, Godrej Finance Limited, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India |
Level II |
If you have not received a satisfactory response for your grievance within 7 working days, please reach out to our Grievance Redressal officer Name: Ankit Gupta Designation: Grievance Redressal Officer E-mail ID.: nodalofficer@godrejfinance.com Telephone no.: +91 8657764527 Address: Godrej Finance Limited, 9th Floor, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India |
Level III NHB |
If you have not received a satisfactory response for your grievance within 15 working days, please reach out to our Principal Nodal Officer Name: Dimpy Kamra Designation: Principal Nodal Officer Email: nodalofficer@godrejfinance.com Contact No: +91 8657764527 Address: Godrej Finance Limited, 9th Floor, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India |
Level IVOfficer-in-Charge of the Regional Office of Department of Supervision of Reserve Bank of India (RBI) |
In case your grievance is not addressed within one month of registering with us or are dissatisfied with the response received The Officer–in–Charge Department of Non-Banking Supervision, The Reserve Bank of India, 3rd Floor, Near Maratha Mandir, Byculla, Mumbai Central, Mumbai– 400008 Telephone No.: 02223084121 Fax No.: 0222302 2011 Email: dnbsmro@rbi.org.in |
Level VRBI Ombudsman (In case no response within 30 days of Complaint or If complaint is rejected wholly/partly and customer remains dissatisfied with response) |
Complaint Redressal Cell of RBI Online mode for Complaint/Appeal: https://cms.rbi.org.in Contact details of Centralised Receipt and Processing Centre (CRPC) Email ID: crpc@rbi.org.in Address: Centralised Receipt and Processing Centre(CRPC),Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017 Toll Free No.–14448 (From Monday to Friday, 9:30 AM to 5:15 PM) |
Complaints pertaining to Insurance – Corporate Agency |
Grievance Redressal Cell of the Insurance Regulatory and Development Authority of India General Manager Insurance Regulatory and Development Authority of India (IRDAI) Policy holder’s protection & Grievance Redressal Department – Grievance Redressal Cell. Sy. No. 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032. Email: complaints@irdai.gov.in Bima Bharosa system - IRDAI Portal at https://bimabharosa.irdai.gov.in/ Contact: Toll Free No. 155255 or 18004254 732. |
*- For accurate and timely resolution, customers are requested to provide all the necessary details like the Customer Information Number (CIF), Loan Account Number (LAN), details of the feedback, suggestions, complaint and valid contact Information including phone number & e-mail ID while first contacting the Company.
Click here to view form in Marathi, Hindi, Telugu, Tamil, Gujarati, Kannada
Contact Number ? 022-68815555
Email Us @ ? customercare@godrejcapital.com
Mon - Sun: 9:00 AM to 6:00 PM ? Except national holidays
Email Us @ ? gc.secretarial@godrejcapital.com
Name of authorized person ? Ms. Chunni Singh Ms. Shilpa Katare
Any customer having grievance/complaint/feedback with respect to the product and services offered by the Company may write to the Company’s Customer Service Department through any of the following channels:
The Company shall ensure timely redressal of complaints of all customers including physically/visually challenged customers.
The GRM will also deal with the issues relating to services provided by the outsourced agency.
Level I
Call us on 022-68815555 (From Monday to Sunday, 9:00 AM to 6:00 PM)
or Email to customercare@godrejcapital.com | Visit the website-www.godrejcapital.com
Write a letter addressed to: Customer service Team, Godrej Housing Finance, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India
Level II
If you have not received a satisfactory response for your grievance within 7 working days, please reach out to Grievance Redressal officer
Nalin Jain | nodalofficer@godrejhf.com | +918657764527
Godrej Housing Finance, 9th Floor, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India
Level III (In case delayed or no response)
In case your grievance is not addressed within one month of registering with us or are dissatisfied with the response received, you may approach the National Housing Bank at the address given below.
Complaint Redressal Cell of NHB
Online mode: https://grids.nhbonline.org.in OR
Offline mode: By post, in prescribed format available at https://www.nhb.org.in/complaint-cell-against-hfcs
to NHB at the following address:
The Complaint Redressal Cell Department of Regulation & Supervision National Housing Bank, 4th Floor, Core 5 A, India Habitat Centre Lodhi Road,
New Delhi–110 003
Complaints pertaining to Insurance – Corporate Agency
Grievance Redressal Cell of the Insurance Regulatory and Development Authority of India General Manager Insurance Regulatory and Development Authority of India (IRDAI)
Policyholder’s protection & Grievance Redressal Department – Grievance Redressal Cell.
Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032.
Email: complaints@irdai.gov.in
Bima Bharosa system - IRDAI Portal at https://bimabharosa.irdai.gov.in/
Contact : Toll Free No. 155255 or 1800 4254 732.
* - For accurate and timely resolution, customers are requested to provide all the necessary details like the Customer Information Number (CIF), Loan Account Number (LAN), details of the feedback, suggestions, complaint and valid contact Information including phone number & e-mail ID while first contacting with the Company.
Click here to view form in: Marathi, Hindi, Kannada, Telugu, Tamil, Gujarati, Punjabi
Any customer having grievance/complaint/feedback with respect to the product and services offered by the Company may write to the Company’s Customer Service Department through any of the following channels:
The Company shall ensure timely redressal of complaints of all customers including physically/visually challenged customers.
The GRM will also deal with the issues relating to services provided by the outsourced agency.
Level I
Call us on 022-68815555 or
Email to customercare@godrejcapital.com (From Monday to Sunday, 9:00 AM to 6:00 PM)
Visit the website- www.godrejcapital.com
Write a letter addressed to : Customer service Team, Godrej Finance Limited, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079,
Maharashtra, India
Level II
If you have not received a satisfactory response for your grievance within 7 working days, please reach out to our Grievance Redressal officer
Name: Ankit Gupta
Designation: Grievance Redressal Officer
E-mail ID.: nodalofficer@godrejfinance.com
Telephone no.: +91 8657764527
Address: Godrej Finance Limited, 9th Floor, Godrej One, Pirojshanagar,
Vikhroli East, Mumbai, 400079, Maharashtra, India
Level III NHB
If you have not received a satisfactory response for your grievance within 15 working days, please reach out to our Principal Nodal Officer
Name: Dimpy Kamra
Designation: Principal Nodal Officer Email: nodalofficer@godrejfinance.com
Contact No: +91 8657764527
Address: Godrej Finance Limited, 9th Floor, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India
Level IV Officer-in-Charge of the Regional Office of Department of Supervision of Reserve Bank of India (RBI)
In case your grievance is not addressed within one month of registering with us or are dissatisfied with the response received
The Officer–in–Charge
Department of Non-Banking Supervision, The Reserve Bank of India,
3rd Floor, Near Maratha Mandir, Byculla, Mumbai Central, Mumbai– 400008
Telephone No.: 02223084121
Fax No.: 0222302 2011
Email: dnbsmro@rbi.org.in
Level V RBI Ombudsman (In case no response within 30 days of Complaint or If complaint is rejected wholly/partly and customer remains dissatisfied with response)
Complaint Redressal Cell of RBI
Online mode for Complaint/Appeal: https://cms.rbi.org.in
Contact details of Centralised Receipt and Processing Centre (CRPC)
Email ID: crpc@rbi.org.in
Address: Centralised Receipt and Processing Centre(CRPC),Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
Toll Free No.–14448
(From Monday to Friday, 9:30 AM to 5:15 PM)
Complaints pertaining to Insurance – Corporate Agency
Grievance Redressal Cell of the Insurance Regulatory and Development Authority of India
General Manager
Insurance Regulatory and Development Authority of India (IRDAI)
Policy holder’s protection & Grievance Redressal Department – Grievance Redressal Cell.
Sy. No. 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032.
Email: complaints@irdai.gov.in
Bima Bharosa system - IRDAI Portal at https://bimabharosa.irdai.gov.in/
Contact: Toll Free No. 155255 or 18004254 732.
*- For accurate and timely resolution, customers are requested to provide all the necessary details like the Customer Information Number (CIF), Loan Account Number (LAN), details of the feedback, suggestions, complaint and valid contact Information including phone number & e-mail ID while first contacting the Company.
Click here to view form in Marathi, Hindi, Telugu, Tamil, Gujarati, Kannada
